Téléchargez le livre : The Service State

The Service State

Rhetoric, Reality and Promise
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Paru le : 2011-01-14

A systematic evaluation of Canadian efforts to modernize government service delivery. In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are...
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Description du livre


A systematic evaluation of Canadian efforts to modernize government service delivery. In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage users of government services? How can we create a service culture? How can we use the internet more effectively?

Approaching service delivery as not merely technical but inherently political and controversial, the authors look beyond the rhetoric to see what has actually been achieved and what obstacles confront further improvements.

Published in English.

À propos

Auteur
Patrice Dutil , Cosmo Howard , John Langford , Jeffrey Roy
Éditeur
University of Ottawa Press
Collection
n.c
Parution
2011-01-14
Pages
224 pages
EAN papier
9780776607436

Caractéristiques détaillées - droits

EAN EPUB
9780776619156
Prix
6,99 €
Nombre pages copiables
0
Nombre pages imprimables
0
Taille du fichier
532 Ko
Ce livre est accessible aux handicaps informations d'accessibilité

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